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Tue Nov 3 at Davis Hospitality

Spend a day at Davis Hospitality.

Gambit is a CRM that runs inside Jira Cloud. Davis sells software to hotels and cruise lines. Today three Davis teams work on Highgate’s renewal.

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Jira bug

Group pickup not syncing at six Hyatt-branded hotels

Highgate · opened Oct 6

Renewal

$2.12M

Highgate renewal 2027-2030

Closes Jan 31, 2027

Highgate’s bug report is linked to its $2.12M renewal. Davis Hospitality and its people are sample data.

Kayla Brooks opens the Jira bug Highgate reported. Gambit’s panel shows the $2.12M renewal beside it.

Group pickup stopped syncing at six Hyatt-branded hotels that Highgate manages.

See how the customer panel works

Highgate, an Enterprise customer at $2.0M a year with health 90 Healthy, renews Jan 31, 2027; its $2.12M renewal deal is in Negotiation.
Kayla Brooks's Jira bug about group pickup at six Hyatt-branded hotels, open in Jira, with Gambit's customer panel showing Highgate at $2.0M a year, health 90 Healthy, and its $2.12M renewal closing Jan 31, 2027.

Health 90, $2.0M a year

$2.12M renewal, closes Jan 31, 2027

Highgate, an Enterprise customer at $2.0M a year with health 90 Healthy, renews Jan 31, 2027; its $2.12M renewal deal is in Negotiation.

Gambit’s customer panel, on the Jira bug

Claire Avery opens Omni’s $1.56M deal. The six order-form emails are already filed there.

Mail Sync filed each one on the deal. The deal’s timeline also shows the Nov 9 legal review.

Mail Sync requires an active Gambit subscription.

Capture needs a paid Gambit plan.

Microsoft 365 users connect their own mailbox wherever their IT allows it, or IT connects everyone; Google Workspace capture is connected by the IT admin; capture is labelled beta; personal Gmail opens after Google's review, with a waitlist.

See how Mail Sync files email on a deal

Omni Hotels & Resorts' $1.56M deal for Davis Yield, in Negotiation and closing Dec 16, with its order form email thread filed on it.
Omni Hotels & Resorts' $1.56M deal in Gambit, in Negotiation and closing Dec 16, with the Nov 9 legal review and Claire Avery's order form email of Oct 28 on its Timeline, and the Jun 4 demo, a child work item of the deal, in Jira.

Filed by Mail Sync

The demo, a child work item of the deal

Omni Hotels & Resorts' $1.56M deal for Davis Yield, in Negotiation and closing Dec 16, with its order form email thread filed on it.

Omni’s deal, with its emails filed on it

Laura Pinto sorts Jira ideas by the ARR of the customers who asked.

Claire used Send to product on Pyramid’s $222k deal to add Pyramid to the idea. The SaaS pack’s Jira filter sorts ideas by requesting ARR.

See the SaaS pack

Nine companies asked for owner reporting on Insight: eight customers paying $9.1M a year between them, led by Pyramid Global Hospitality and Highgate, and the prospect Park Hotels & Resorts.
Send to product from Pyramid Global Hospitality's deal adds Pyramid, at $2.39M a year, to the owner reporting idea, raising its requesting ARR from $6.71M to $9.1M across 9 accounts.
Laura Pinto's idea, owner reporting on Insight, with $9.1M of ARR from the customers who asked · 9 accounts, second in the Jira filter of ideas sorted by requesting ARR.

Sorted by requesting ARR

Added with Send to product, from Pyramid’s $222k deal

Nine companies asked for owner reporting on Insight: eight customers paying $9.1M a year between them, led by Pyramid Global Hospitality and Highgate, and the prospect Park Hotels & Resorts.

The customers behind one idea, added with Send to product

Camila Reyes’s fix is in QA and is planned for Nov 17, a week before Claire’s promise to Highgate is due.

Claire follows the fix on Highgate’s Work tab, next to her Nov 24 promise and the Jan 31, 2027 renewal.

See how promises track to delivery

Callum Goncalves, Highgate's Chief Operating Officer: "We can sign the renewal once pickup flows into Events again and stays there for a full week."
Claire Avery's promise to Highgate, pickup sync fixed at all six hotels, is on track for Nov 24; the fix it depends on is planned for Nov 17.
Camila Reyes's fix for the Events pickup import is in QA and ships in Venues 26.11 on Nov 17, a week before the promise to Highgate is due on Nov 24.
Highgate's Work tab in Gambit: the Events pickup fix in Venues 26.11 on Nov 17, before the promise to Highgate due Nov 24 and the $2.12M renewal on Jan 31, 2027, with the pickup request open since Oct 6.

Fix in QA, planned for Nov 17

Promise due Nov 24, on track

Camila Reyes's fix for the Events pickup import is in QA and ships in Venues 26.11 on Nov 17, a week before the promise to Highgate is due on Nov 24.

Camila’s fix in Jira, in QA

Claire asks for open pipeline by stage. The answer goes onto a Jira dashboard.

Gambit totals the 30 open deals that close this quarter at $14.7M.

See how Ask builds a report

Gambit's answer to "What's our open pipeline by stage this quarter?": $14.7M of open pipeline from 30 deals, most of it in Proposal ($6.44M) and Negotiation ($7.67M).
The same $14.7M pipeline report as a gadget on the Jira dashboard Sales this quarter, beside a Jira filter with the Events pickup fix in Venues 26.11 and the attrition re-run task in Venues 26.12.

From 30 deals closing this quarter

Saved as a report, on a Jira dashboard

Gambit's answer to "What's our open pipeline by stage this quarter?": $14.7M of open pipeline from 30 deals, most of it in Proposal ($6.44M) and Negotiation ($7.67M).

Gambit’s answer, from 30 open deals

Riley Morgan asks Rovo to move Sandals’ $735k deal to Negotiation.

Ask the Gambit agent to move a deal, and Undo it if you change your mind.

The agent works on Jira plans that include Rovo.

The Gambit agent uses Rovo credits from 3 Dec 2026.

See the agent in Rovo

Move Sandals' Davis Tab and Spa deal to Negotiation.

RM
Rovo
SRDavis Tab and Spa for the remaining resortsSandals Resorts International · Closes Dec 11$735k

StageProposalNegotiation

Changed by Riley Morgan via Gambit

Riley Morgan asks Rovo to move Sandals' $735k deal, closing Dec 11, from Proposal to Negotiation, and asking Rovo again undoes it.

Undo puts the deal back in Proposal

Press “Ask Rovo to undo it” to put the deal back in Proposal.

Move Sandals' Davis Tab and Spa deal to Negotiation.

RM
Rovo
SRDavis Tab and Spa for the remaining resortsSandals Resorts International · Closes Dec 11$735k

StageProposalNegotiation

Changed by Riley Morgan via Gambit

Riley Morgan asks Rovo to move Sandals' $735k deal, closing Dec 11, from Proposal to Negotiation, and asking Rovo again undoes it.

Press “Ask Rovo to undo it” to put the deal back in Proposal.

For your Jira admin

  • Built on Atlassian ForgeGambit runs in your Jira Cloud site, on Atlassian-hosted infrastructure. Deals, accounts and contacts are Jira work items in your own site.
  • Gambit’s AI is hosted by Atlassian.Answers use only what the person asking can open, and your data isn’t used to train models.
  • Uninstall, and your CRM stays in JiraDeals, accounts, contacts and email stay as Jira work items. Gambit deletes its own indexes and AI caches.

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